Case study · Sample
Remote infrastructure management for a software company
Proactive monitoring, patching and incident management for servers and cloud workloads.
- Client
- Confidential client
- Industry
- Software Development
- Year
- 2023
24/7Monitoring
MonthlyPatch windows
1Escalation process
The challenge
Developers were firefighting server issues themselves, patching was irregular and outages were found by customers first.
What we delivered
We took over monitoring and maintenance remotely, set up patch windows and an incident process with clear escalation.
The results
- Issues caught before customers notice
- Regular, scheduled patching
- Developers back to building product
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