Knowledge Base Grounding
Retrieval-augmented generation that answers from your approved documents and cites its sources.
AI Modernization
Custom AI Copilot Development
Secure AI assistants trained on your own documents and data, helping employees and customers find answers, draft content, and complete tasks faster.
- Knowledge Base Grounding
- Role-Based Access
- Multi-Channel Deployment
ServiceCustom AI Copilot Developme…
CertifiedISO 9001 · ISO 27000
Support24/7 expert team
Overview
Custom AI Copilot Development
Generic chatbots rarely understand your products, policies, or internal processes. We build custom AI copilots grounded in your own knowledge base, using retrieval-augmented generation to deliver accurate, source-referenced answers drawn from your documents, wikis, and business systems.
Our team designs each copilot around a specific role, whether that is customer support, sales enablement, HR queries, or technical documentation. We build in role-based access, conversation logging, and guardrails, and deploy the copilot where your people already work: your website, intranet, Microsoft Teams, or the internal applications your teams use every day.
Trusted by leading organisations
Key features
Everything you get, delivered and supported by our certified engineers.
Role-Based Access
Users only receive answers drawn from content they are already authorized to view.
Multi-Channel Deployment
Copilots delivered through web chat, Microsoft Teams, intranet portals, or embedded app widgets.
Configurable Guardrails
Topic restrictions, tone controls, and fallback rules that keep responses on-brand and on-policy.
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Service areas
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Services
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Industries served
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Expert support
Why it matters
Business benefits
The outcomes our clients see when this is done right.
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Faster Answers
Staff and customers find information in seconds instead of searching manually.
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Consistent Responses
Every answer draws on the same approved, up-to-date source material.
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Lower Support Load
Routine queries are resolved without pulling skilled staff away from core work.
Our delivery process
A clear, proven path from first conversation to steady operation.
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01
Use-Case Definition
Define the copilot's audience, tasks, knowledge sources, and success criteria with your team.
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02
Knowledge Preparation
Collect, clean, and index your documents and data sources for accurate retrieval.
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03
Build & Evaluate
Develop the copilot and test responses against real questions for accuracy and safety.
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04
Deploy & Refine
Launch in your chosen channels and improve answers using feedback and usage insights.
Why TM Solutech
Why businesses choose us
35+ years of heritage, one philosophy: your growth is our growth.
35+
Years of heritage
Since 1985 through TM Systems
Since 1985 through TM Systems
- Customer-centric approach
- Cost-effective solutions
- Time-efficient delivery
- Quality without compromise
Cross-Industry Expertise
Deep experience across banking, hi-tech, pharmaceuticals, manufacturing, education, agriculture, hospitality, construction and SMEs, trusted by organisations such as CEPT University, DDB Mudra Group, Adarsh Co-op. Bank and The Gujarat State Co-op. Bank.
Deep Expertise & Leadership
Backed by experienced leaders with 30+ years in IT, including software development, hardware architecture, networking, and cybersecurity. Our leadership team brings decades of hands-on experience to every project.
Dedicated IT Solutions
Every project is unique because we prioritize your specific needs. Our philosophy of 'growing together' drives us to deliver custom-tailored solutions with time efficiency and cost-effectiveness, without compromising on quality.
Quality Without Compromise
Our working systems are tailored to reduce timescales and costs while maintaining the highest quality standards. We help clients reach their full potential through efficient, reliable technology solutions.
End-to-End Solutions
From cloud strategy and migration to cybersecurity and infrastructure management, we provide comprehensive IT solutions under one roof, ensuring seamless integration and consistent quality.
24/7 Support & Monitoring
Our managed services include continuous infrastructure monitoring, automated incident response, and SLA-backed support to ensure your IT systems run smoothly around the clock.
Built on platforms you trust
We design, supply and support solutions from the world’s leading technology brands.
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Microsoft
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Oracle
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AWS
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Google
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IBM
Trusted across industries
Solutions shaped around the regulations and realities of your sector.
Large Enterprise – Manufacturing
ERP and SAP infrastructure, plant and office networks, data centre and end-user computing for large manufacturing enterprises.
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Education
Campus networks and Wi-Fi, computer labs, secure collaboration and IT support for schools, colleges and universities.
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SMB
End-to-end IT for small and medium businesses: modern infrastructure, managed security and support that grows with you.
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BFSI
Banking, financial services and insurance: core banking security, SEBI CSCRF compliance, managed SOC and solutions trusted by 150+ …
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Software Development
Development and test environments, cloud and DevOps-ready infrastructure, licensing and secure networks for software companies.
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Medical & Pharmaceuticals
On-site engineering support, compute and data storage deployment, and specialized GenAI tools including Custom Copilot for Medical Representatives.
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Frequently asked questions
Can't find your answer? Browse all FAQs or ask our team.
No. We design copilots so your data is retrieved at query time and not used to train public models, and we can deploy on enterprise services such as Azure OpenAI or self-hosted models where required.
Responses are grounded in your indexed content with source references, and guardrails instruct the copilot to decline or escalate when it cannot find a reliable answer.
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Ready to get started?
Talk to our team about your requirements. We usually reply within one business day.
- ISO 9001 Quality Management System
- ISO 27000 Information Security Management