Resident or Visiting Engineers
Choose a full-time on-site engineer or scheduled visits, depending on your user base and locations.
IT Hardware & VAR
On-Site L1 & L2 Support Services
Dedicated or scheduled on-site engineers delivering L1 and L2 IT support for users, devices, networks and servers at your offices and branches.
- Resident or Visiting Engineers
- L1 User Support
- L2 Technical Support
ServiceOn-Site L1 & L2 Support Ser…
CertifiedISO 9001 · ISO 27000
Support24/7 expert team
Overview
On-Site L1 & L2 Support Services
Some issues are best solved in person. We provide on-site engineers who deliver L1 and L2 support at your premises, either as a dedicated resident engineer or through scheduled visits. They handle everyday user requests, device and printer problems, network connectivity, email and application issues, and routine server administration.
Our engineers follow your processes and ticketing tools, document their work and escalate complex problems to our senior specializts when needed. This gives your organization a dependable, familiar support presence on the ground, while we manage staffing, skills development and backup cover behind the scenes.
Trusted by leading organisations
Key features
Everything you get, delivered and supported by our certified engineers.
L1 User Support
Hands-on help with logins, devices, printers, email, connectivity and everyday application issues.
L2 Technical Support
Deeper troubleshooting of servers, network devices, directory services and recurring technical faults.
Process Alignment
Engineers work within your ticketing, escalation and reporting processes for consistent service.
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Service areas
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Services
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Industries served
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Expert support
Why it matters
Business benefits
The outcomes our clients see when this is done right.
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Hands-On Support
Users get in-person help for issues that are hard to resolve remotely.
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Flexible Staffing
Scale engineer presence up or down without hiring overheads.
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Continuity of Service
Backup cover is arranged when your regular engineer is unavailable.
Our delivery process
A clear, proven path from first conversation to steady operation.
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01
Support Needs Review
Assess users, sites, systems and ticket patterns to define the right level of on-site support.
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02
Engagement Design
Agree engineer profile, working hours, scope of L1 and L2 tasks and escalation paths.
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03
Engineer Onboarding
Deploy engineers and familiarize them with your environment, tools, policies and key contacts.
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04
Ongoing Review
Review ticket trends and feedback regularly, adjusting scope or staffing as your needs evolve.
Why TM Solutech
Why businesses choose us
35+ years of heritage, one philosophy: your growth is our growth.
35+
Years of heritage
Since 1985 through TM Systems
Since 1985 through TM Systems
- Customer-centric approach
- Cost-effective solutions
- Time-efficient delivery
- Quality without compromise
Cross-Industry Expertise
Deep experience across banking, hi-tech, pharmaceuticals, manufacturing, education, agriculture, hospitality, construction and SMEs, trusted by organisations such as CEPT University, DDB Mudra Group, Adarsh Co-op. Bank and The Gujarat State Co-op. Bank.
Deep Expertise & Leadership
Backed by experienced leaders with 30+ years in IT, including software development, hardware architecture, networking, and cybersecurity. Our leadership team brings decades of hands-on experience to every project.
Dedicated IT Solutions
Every project is unique because we prioritize your specific needs. Our philosophy of 'growing together' drives us to deliver custom-tailored solutions with time efficiency and cost-effectiveness, without compromising on quality.
Quality Without Compromise
Our working systems are tailored to reduce timescales and costs while maintaining the highest quality standards. We help clients reach their full potential through efficient, reliable technology solutions.
End-to-End Solutions
From cloud strategy and migration to cybersecurity and infrastructure management, we provide comprehensive IT solutions under one roof, ensuring seamless integration and consistent quality.
24/7 Support & Monitoring
Our managed services include continuous infrastructure monitoring, automated incident response, and SLA-backed support to ensure your IT systems run smoothly around the clock.
Built on platforms you trust
We design, supply and support solutions from the world’s leading technology brands.
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Microsoft
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Adobe
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Corel
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HPE
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Lenovo
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Dell
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Samsung
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Asus
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Acer
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Canon
Trusted across industries
Solutions shaped around the regulations and realities of your sector.
Large Enterprise – Manufacturing
ERP and SAP infrastructure, plant and office networks, data centre and end-user computing for large manufacturing enterprises.
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Education
Campus networks and Wi-Fi, computer labs, secure collaboration and IT support for schools, colleges and universities.
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SMB
End-to-end IT for small and medium businesses: modern infrastructure, managed security and support that grows with you.
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BFSI
Banking, financial services and insurance: core banking security, SEBI CSCRF compliance, managed SOC and solutions trusted by 150+ …
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Software Development
Development and test environments, cloud and DevOps-ready infrastructure, licensing and secure networks for software companies.
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Medical & Pharmaceuticals
On-site engineering support, compute and data storage deployment, and specialized GenAI tools including Custom Copilot for Medical Representatives.
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Frequently asked questions
Can't find your answer? Browse all FAQs or ask our team.
L1 covers first-line user requests and common device issues, while L2 handles deeper technical troubleshooting of servers, networks and recurring problems.
We arrange backup cover so your support continues, and our senior specializts remain available for escalations.
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Ready to get started?
Talk to our team about your requirements. We usually reply within one business day.
- ISO 9001 Quality Management System
- ISO 27000 Information Security Management