Remote Troubleshooting
Phone, email and remote session support to diagnose and resolve common hardware and software issues.
IT Hardware & VAR
After Sales Technical Support
Dependable technical support after purchase, covering troubleshooting, warranty claims and coordination with manufacturers for your hardware and software.
- Remote Troubleshooting
- Warranty Claim Handling
- Updates & Patching Help
ServiceAfter Sales Technical Suppo…
CertifiedISO 9001 · ISO 27000
Support24/7 expert team
Overview
After Sales Technical Support
Our relationship does not end when equipment is delivered. We provide after sales technical support for the hardware and software you procure through us, helping your team troubleshoot issues, apply updates and get devices back into service as quickly as possible.
When a fault requires manufacturer involvement, our team logs and follows up warranty claims on your behalf, coordinating diagnostics, part replacements and engineer visits. You get a single point of contact who understands your environment and keeps you informed, instead of navigating multiple vendor support lines on your own.
Trusted by leading organisations
Key features
Everything you get, delivered and supported by our certified engineers.
Warranty Claim Handling
We log manufacturer cases, share diagnostics and follow up until the replacement or repair is complete.
Updates & Patching Help
Guidance on firmware, driver and software updates to keep devices stable, secure and supported.
Single Point of Contact
One familiar team that knows your purchases and environment, handling issues from start to finish.
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Service areas
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Services
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Industries served
0/7
Expert support
Why it matters
Business benefits
The outcomes our clients see when this is done right.
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Faster Issue Resolution
Problems are diagnosed and escalated by people who know your setup.
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Less Vendor Chasing
We manage manufacturer communication so your team can stay focused.
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Longer Device Life
Timely fixes and updates keep equipment running well for longer.
Our delivery process
A clear, proven path from first conversation to steady operation.
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01
Issue Reported
Your team raises an issue by phone or email with device details and a description of the fault.
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02
Remote Diagnosis
Our engineers troubleshoot remotely to identify the cause and attempt a first-level resolution.
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03
Escalation & Claims
Where needed, we raise and manage a manufacturer warranty case or arrange an on-site visit.
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04
Resolution & Closure
Confirm the fix with your users, record the outcome and close the case with clear notes.
Why TM Solutech
Why businesses choose us
35+ years of heritage, one philosophy: your growth is our growth.
35+
Years of heritage
Since 1985 through TM Systems
Since 1985 through TM Systems
- Customer-centric approach
- Cost-effective solutions
- Time-efficient delivery
- Quality without compromise
Cross-Industry Expertise
Deep experience across banking, hi-tech, pharmaceuticals, manufacturing, education, agriculture, hospitality, construction and SMEs, trusted by organisations such as CEPT University, DDB Mudra Group, Adarsh Co-op. Bank and The Gujarat State Co-op. Bank.
Deep Expertise & Leadership
Backed by experienced leaders with 30+ years in IT, including software development, hardware architecture, networking, and cybersecurity. Our leadership team brings decades of hands-on experience to every project.
Dedicated IT Solutions
Every project is unique because we prioritize your specific needs. Our philosophy of 'growing together' drives us to deliver custom-tailored solutions with time efficiency and cost-effectiveness, without compromising on quality.
Quality Without Compromise
Our working systems are tailored to reduce timescales and costs while maintaining the highest quality standards. We help clients reach their full potential through efficient, reliable technology solutions.
End-to-End Solutions
From cloud strategy and migration to cybersecurity and infrastructure management, we provide comprehensive IT solutions under one roof, ensuring seamless integration and consistent quality.
24/7 Support & Monitoring
Our managed services include continuous infrastructure monitoring, automated incident response, and SLA-backed support to ensure your IT systems run smoothly around the clock.
Built on platforms you trust
We design, supply and support solutions from the world’s leading technology brands.
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Microsoft
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Adobe
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Corel
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HPE
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Lenovo
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Dell
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Samsung
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Asus
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Acer
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Canon
Trusted across industries
Solutions shaped around the regulations and realities of your sector.
Large Enterprise – Manufacturing
ERP and SAP infrastructure, plant and office networks, data centre and end-user computing for large manufacturing enterprises.
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Education
Campus networks and Wi-Fi, computer labs, secure collaboration and IT support for schools, colleges and universities.
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SMB
End-to-end IT for small and medium businesses: modern infrastructure, managed security and support that grows with you.
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BFSI
Banking, financial services and insurance: core banking security, SEBI CSCRF compliance, managed SOC and solutions trusted by 150+ …
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Software Development
Development and test environments, cloud and DevOps-ready infrastructure, licensing and secure networks for software companies.
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Medical & Pharmaceuticals
On-site engineering support, compute and data storage deployment, and specialized GenAI tools including Custom Copilot for Medical Representatives.
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Frequently asked questions
Can't find your answer? Browse all FAQs or ask our team.
It is primarily designed for equipment and software procured through us; support for other assets can be arranged through an AMC or on-site support engagement.
Yes. We log and follow up warranty cases with the manufacturer and keep you updated until the issue is resolved.
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Ready to get started?
Talk to our team about your requirements. We usually reply within one business day.
- ISO 9001 Quality Management System
- ISO 27000 Information Security Management